Returns & refunds
We want every book to land happily. Because our books are preloved and one of a kind, our policy is a little different from a new-book shop — here's exactly how it works.
Our promise
Every copy is checked by hand, graded honestly against our condition guide, and photographed exactly as it is before it goes on sale. What you see on the listing is the copy you receive.
When you can return a book
You can ask for a return or refund if:
- the book arrived materially different from its listing — a condition well below the stated grade that wasn't shown or described, or the wrong title; or
- the book was damaged in transit.
Since each book is a single preloved copy, we don't offer change-of-mind returns — but if anything is genuinely not as described, we'll always make it right.
How to report an issue
Please contact us within 48 hours of delivery with your order number and a couple of photos of the issue, at orders@bookaviator.com. Photos help us sort it out quickly and improve our grading.
How refunds work
If we agree the book wasn't as described or was damaged in transit, you can choose:
- a full refund of the item price, or
- store credit for the item price (often the fastest option, and it never expires).
Because copies are unique, a direct like-for-like replacement usually isn't possible — but we're happy to help you find another book instead. Where the issue is our error, we cover return collection; otherwise return delivery is arranged with you.
Damaged or missing on arrival
If a parcel arrives damaged or something is missing, tell us straight away (again, within 48 hours) and we'll resolve it — a refund or store credit for anything that can't be delivered as ordered.
This policy is offered in good faith alongside your rights under UAE consumer protection law; it doesn't limit them.